Information/FAQ

If you are based in the United Kingdom or Europe:
Please place your order via Medieval Mischief's Etsy shop for VAT requirements

Where are the images used, from?
Please go to the "Manuscripts of Origin" page for a list of links to the source materials.

What is the difference between Firsts (Best Quality) and Seconds (Some Imperfections)?
Enamel Pins are made by hand. There are always going to be some minor flaws because of the nature of the manufacturing process. "Firsts" are pins with practically no noticeable defects. Under certain light and looking closely you may be able to see some very light scuffs from the polishing process or a slightly under filled area of enamel, or some other extremely minor imperfection, this is normal. "Seconds" are pins with more noticeable flaws such as small black dots in the enamel, unfilled or cracked areas of enamel, rough edges on the metal, oxidised plating, colour bleeding into areas it's not meant to be etc. Seconds pins are still absolutely wearable, and from a distance look the same as Firsts pins! They are perfect for wearing on bags or jackets where they may get a bit of rough treatment.

When will my order ship?
I will endeavour to ship all orders within a week of the date the order is placed. Please get in touch if you have any concerns about when your order will ship.

Where is my order?
The Covid-19 Pandemic is still impacting the domestic and global postal services. Please be patient while waiting on your delivery, it could take more than a month to reach you. If you have not received your order within 28 days of it being shipped, please get in touch! I can be reached either by the contact page on this site, or by emailing info.medievalmischief@gmail.com
I live in Australia which, unfortunately is a long way from most places, therefore shipping can take some time (especially during the pandemic). If you get in touch, I can follow up on your shipment and let you know what's happening. We'll work it out together.

My Pin or Sticker looks a bit different to the picture on your shop!
Unfortunately there are always going to be some differences between images on screen and in real life. There is another reason there may be a difference too. For the Illuminated Icons pins I have used two separate pin manufacturers. The first company had a huge percentage of flaws and were unfortunately not willing to help me out with them. The main differences are slightly different colour enamel, slightly different colour plating, the chain on the Sit, Stay! pin, the glitter in the Fine Feathered Friend pin.

Any thought for Environmental Impact?
All of the packaging materials are biodegradable and/or recyclable. The cellophane bags are made of biodegradable cellulose, as is the sticky tape. I am slowly moving from cellophane bags to glassine as they are more environmentally friendly. The backing cards, envelopes and padded satchels are made from 100% recycled paper. Occassionally there are some non-recycled paper products used, but these can be recycled by you!

Please dispose of your rubbish thoughtfully.